The Orbi Firmware Check Error typically occurs when the Orbi router or satellite is failed to connect to the Netgear servers, after the Netgear Orbi setup. This error can be occurring because of many reasons, most of them are:
Internet Connectivity Problems
The router may not be properly connected to the internet, it fails to reach the update servers.
Mobile App Issues
Sometimes, the Orbi mobile app fails to correctly communicate with the router or satellite, resulting in a firmware check error.
Corrupt Firmware
If the firmware update process was interrupted or failed, the router may be stuck on corrupt firmware version, and it fails to further updates.
Synchronization Problems
When you have Orbi satellites, these devices need to be in sync with the router. And if they are not synced then it won’t reach the server.
To resolve the “Orbi Firmware Check Error,” try the following troubleshooting steps:
Troubleshooting Tips
Power Cycle the Router
- Power down the Orbi system, by pulling out the router and satellites power switch from the wall socket. Now, wait for 10-15 seconds. This ensures that the system completely powers off.
- To Restart, plugin both the router and the satellites and wait for them to boot up fully. Afterward, check if the error persists.
Check Internet Connection
- Sometimes, the firmware check error can occur due to connectivity issues.
- Verify that your Orbi router is properly connected to the internet.
- For better results, use a wired connection between your computer and the router while performing firmware updates.
Update Firmware, Manually
If automatic firmware update is failed, you can manually update the firmware through the web interface. Here is how to do that:
Download Firmware from NETGEAR Website
- Visit Netgear Website and download the correct firmware version for your Orbi model (RBR50, RBS50, etc.).
- Ensure you have both the router and the satellites firmware files if applicable.
Access Orbi’s Web Interface
- Open a web browser and type orbilogin.com or 192.168.1.1 to access the Netgear Orbi login page.
- Log in using the admin credentials. Default username is admin and password is password, unless you changed it.
Upload Firmware File
- Go to Advanced > Administration > Firmware Update.
- Click Manual Update, and then upload the firmware file you downloaded for the router.
- Repeat this process for the satellites if needed.
Order of Firmware Updates
If you have an Orbi system with satellites, always update the satellite(s) first. This avoids any synchronization issues. Here is how to do it:
- Connect your computer directly to the satellite with wired connection.
- Access the satellites IP address in a browser and upload the firmware file.
- Once the satellite is updated, proceed to update the router.
Clear Browser Cache and Try Again
Sometimes, cached data in the browser might interfere with accessing the Orbi’s firmware page or cause issues during the update process. Clear the browser cache or try using a different browser or device.
Factory Reset
If none of the previous methods work, a factory reset may be required. This will reset the router and satellites to their default settings.
How to Factory Reset?
- Hold down the reset button on the back of your Orbi router and satellites for about 10 seconds.
- After the reset, reconnect to the network and set up the system again through the Orbi app or web interface.
Additional Tools and Remote Assistance
If you are troubleshooting this for someone remotely, you can use remote tools like Team viewer to help them manually update the firmware on a connected PC. This is often necessary if you are assisting a less tech user.
Conclusion
In summary, we can say that these troubleshooting tips will help you to resolve the Orbi Firmware Check Error. You can even update the firmware on your Orbi system without any interruption.